Harringay Man and Van Terms and Conditions
These Terms and Conditions set out the basis on which Harringay Man and Van provides removal, man and van, and related transport services within the United Kingdom. By booking or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before confirming a booking.
1. Definitions
In these Terms and Conditions, the following expressions have the meanings set out below:
1.1 Customer means the person, firm or company who requests or uses our services.
1.2 Services means any removal, man and van, loading, unloading, transport, packing, or related services provided by us.
1.3 Goods means any items, property, furniture, belongings, or materials handled, transported, or stored by us on behalf of the Customer.
1.4 Vehicle means any vehicle used by us to carry out the Services.
1.5 Booking means a confirmed request for Services which we have accepted and scheduled.
2. Scope of Services
2.1 We provide man and van and removal services for domestic and commercial customers, including collection, loading, transport, unloading, and basic positioning of items at the delivery address.
2.2 Unless expressly agreed in writing, our Services do not include disconnection or reconnection of appliances, dismantling or reassembling of furniture, packing or unpacking, or the removal of doors, windows, or fixtures.
2.3 We reserve the right to refuse to move any item that, in our reasonable opinion, is unsafe, excessively heavy, illegal, inadequately packed, or likely to cause damage to the Vehicle, property, or other Goods.
3. Booking Process
3.1 Bookings can be requested by the Customer via our accepted communication methods, including online enquiry forms or written messages. A booking is only confirmed when we have provided written confirmation and, where required, received any deposit or pre-payment.
3.2 When requesting a booking, the Customer must provide accurate and complete information, including collection and delivery addresses, access details, floor levels, parking arrangements, the volume and nature of Goods, and any special requirements.
3.3 Any quotation is based on the information supplied by the Customer. If the information provided is incorrect or incomplete, we reserve the right to amend the quotation and to charge for any additional time, distance, or labour required.
3.4 Quotations are usually given as either an hourly rate or a fixed price. An hourly rate quotation will specify the minimum charge and the charging increments. A fixed price quotation will be based on agreed details of the job. In both cases, surcharges may apply for delays or additional work outside the original scope.
3.5 Our acceptance of a booking is subject to Vehicle and staff availability. We reserve the right to decline a booking at our discretion, without obligation to provide a reason.
4. Customer Responsibilities
4.1 The Customer is responsible for ensuring that there is suitable access to both the collection and delivery addresses, including obtaining any necessary parking permissions or permits in advance.
4.2 The Customer must ensure that Goods are adequately packed and protected for transport, unless a separate packing service has been agreed. Fragile or high value items should be clearly marked and brought to the attention of our staff.
4.3 The Customer must be present, or represented by an authorised adult, at the collection and delivery addresses to supervise the work, provide instructions, and sign any documents where required.
4.4 The Customer is responsible for securing and locking all doors, windows, and access points at the premises both before and after the move. We do not accept responsibility for the security of premises once our staff have left.
4.5 The Customer warrants that they are the owner of the Goods or are authorised by the owner to arrange their removal and transport. The Customer agrees to indemnify us against any claim brought by a third party who alleges ownership or rights over the Goods.
5. Payments and Charges
5.1 Our charges are payable in accordance with the quotation and any subsequent agreed variations. We may require a deposit to confirm the booking, with the balance due on completion of the Services, unless otherwise agreed in writing.
5.2 Payment methods will be communicated to the Customer in advance of the Service. Payment is due immediately on completion of the job for hourly rate work, or as specified for fixed price work.
5.3 If payment is not made when due, we reserve the right to charge interest on the overdue amount at the statutory rate and to recover any reasonable costs incurred in obtaining payment.
5.4 Where the job exceeds the estimated time or distance through no fault of our own, additional charges may apply at our standard rates. This includes, but is not limited to, delays in gaining access, waiting for keys, restricted access requiring additional manual handling, or unforeseen extra Goods.
5.5 Congestion charges, tolls, parking charges, and similar fees reasonably incurred in carrying out the Services will be added to the final invoice where not already included in the quotation.
6. Cancellations and Amendments
6.1 If the Customer wishes to cancel or amend a booking, they must notify us as soon as possible by an accepted communication method.
6.2 We may apply a cancellation fee depending on the notice given.
6.2.1 If cancellation is made more than 48 hours before the scheduled start time, any deposit paid may be refunded or applied to a future booking at our discretion.
6.2.2 If cancellation is made within 24 to 48 hours of the scheduled start time, we reserve the right to retain some or all of the deposit or to charge up to 50 percent of the estimated job value.
6.2.3 If cancellation is made within 24 hours of the scheduled start time, or if our staff attend the address and are unable to carry out the work due to the Customer, full charges may be payable.
6.3 If the Customer wishes to change the date, time, or scope of the booking, this will be subject to availability and may result in revised charges. We do not guarantee that requested amendments can be accommodated.
6.4 We reserve the right to cancel or postpone the Services due to events beyond our reasonable control, including but not limited to severe weather, road closures, Vehicle breakdown, staff illness, accidents, or safety concerns. In such cases, our liability will be limited to rescheduling the booking or refunding any pre-paid amounts for Services not provided.
7. Goods Not Accepted for Transport
7.1 Unless we have expressly agreed in writing, we do not accept the following items for transport or handling:
7.1.1 Hazardous, flammable, explosive, corrosive, or toxic materials.
7.1.2 Illegal items, stolen goods, or items that cannot be legally owned or transported.
7.1.3 Cash, securities, jewellery, watches, precious stones or metals, or other valuables.
7.1.4 Perishable goods, animals, plants, or live organisms.
7.1.5 Items requiring specialist lifting equipment or permits that have not been arranged in advance.
7.2 If any such items are transported without our knowledge, we accept no liability for loss, damage, or delay in relation to those items and the Customer shall be responsible for any resulting loss, damage, or expense suffered by us.
8. Liability and Limitations
8.1 We will exercise reasonable care and skill in providing the Services. However, our liability for loss or damage to Goods or property is subject to the limitations set out in this section.
8.2 We are not liable for any loss or damage arising from:
8.2.1 Normal wear and tear, scratching, scuffing, or deterioration due to the nature of the Goods.
8.2.2 Pre-existing defects, weakness, or instability in the Goods, including assembled furniture not designed for repeated dismantling or movement.
8.2.3 Goods packed by the Customer or a third party, unless clearly visible damage is caused by our negligence.
8.2.4 Dismantling or reassembly of items carried out at the Customer's request where we are not professional furniture fitters.
8.2.5 Delay, loss of profits, loss of business, loss of opportunity, or any indirect or consequential loss, however arising.
8.3 Our total liability for any claim in respect of loss or damage to Goods, or property damage, whether arising in contract, tort, or otherwise, shall not exceed a reasonable estimated value of the affected Goods or the amount of the service charges for the job, whichever is lower, unless a higher limit has been specifically agreed in writing.
8.4 The Customer must inspect the Goods and the premises at the end of the job and notify us immediately of any loss or damage believed to have been caused by us. Any claim must be made in writing as soon as reasonably practicable, and in any event within seven days of the completion of the Services.
8.5 Nothing in these Terms and Conditions excludes or limits our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability which cannot be excluded under applicable law.
9. Delays and Waiting Time
9.1 While we make reasonable efforts to arrive at the agreed time, all arrival and completion times are estimates. We are not liable for any loss arising from delays due to traffic, road conditions, weather, or other factors beyond our reasonable control.
9.2 Where delays occur at the collection or delivery address due to Customer-related issues, including but not limited to waiting for keys, inadequate packing, or lack of access, we may charge for waiting time at our standard hourly rate.
10. Waste and Environmental Regulations
10.1 We operate in accordance with applicable UK waste and environmental regulations. We are not a general waste disposal company and will only remove waste material as part of a pre-agreed service and in compliance with relevant rules.
10.2 The Customer must not request us to dispose of controlled, hazardous, or prohibited waste. Where disposal services are agreed, we will only transport waste to authorised facilities and may charge additional fees for this service.
10.3 Fly-tipping and unlawful disposal of waste is strictly prohibited. We will not comply with any request that would breach environmental legislation. If a Customer's instruction would result in unlawful disposal, we will refuse that part of the job and may still charge for time and travel incurred.
10.4 If the Customer provides Goods or materials for disposal, they warrant that they have the right to dispose of them and that they do not contain hazardous substances. The Customer agrees to indemnify us against any claims, penalties, or costs arising from unlawful or unsafe waste provided by the Customer.
11. Insurance
11.1 We maintain appropriate public liability and, where applicable, goods in transit cover in line with our operations. Specific cover levels may be obtained upon request.
11.2 Customers are strongly advised to arrange their own insurance for high value or fragile items and to ensure that their existing contents or business insurance provides adequate cover during removal and transit.
12. Complaints
12.1 If you have a concern or complaint about our Services, you should raise it with us as soon as possible so we can try to resolve the issue promptly.
12.2 Complaints should be submitted in writing, providing full details of the booking, the issue encountered, and any supporting information. We will review the complaint and respond within a reasonable timeframe.
13. Privacy and Data
13.1 We collect and process personal data necessary to manage bookings, carry out the Services, and administer our business in accordance with applicable data protection laws.
13.2 Personal data may include names, addresses, contact details, and information related to the booking. We will not sell or share personal data with third parties except where required to provide the Services, comply with legal obligations, or protect our legitimate interests.
14. Governing Law and Jurisdiction
14.1 These Terms and Conditions and any dispute or claim arising out of or in connection with them or their subject matter shall be governed by and construed in accordance with the laws of England and Wales.
14.2 The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter.
15. General Provisions
15.1 We may update or amend these Terms and Conditions from time to time. The version in force at the time of your booking will apply to that booking.
15.2 If any provision of these Terms and Conditions is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.
15.3 No failure or delay by us in exercising any right or remedy under these Terms and Conditions shall operate as a waiver of that right or remedy.
15.4 These Terms and Conditions, together with any written quotation or confirmation of booking provided by us, constitute the entire agreement between the Customer and Harringay Man and Van in relation to the Services.
