Harringay Man and Van Privacy Policy
This Privacy Policy explains how Harringay Man and Van collects, uses, stores and protects personal data relating to our customers and prospective customers. It applies to all services provided by Harringay Man and Van within our operating area, including enquiries, quotations, bookings and the performance of moving and delivery services.
We are committed to protecting your privacy and handling your information in a transparent, fair and lawful way in accordance with the UK General Data Protection Regulation and the Data Protection Act 2018.
Personal Data We Collect
We collect and process only the personal data that is necessary for us to provide our services, manage our relationship with you and comply with our legal obligations. The types of personal data we may collect include:
Identification and contact details such as your name, address, collection and delivery addresses, and contact details.
Service information such as details of the property, access information, inventory or description of items to be moved, photographs you choose to provide, preferred dates and times, and any special instructions related to your move.
Contract and transaction information such as quotations issued, booking confirmations, invoices, payments made, payment method details processed via third party payment providers, and records of services provided.
Communication records such as enquiry details, messages, notes of telephone conversations, feedback, reviews, complaints or other communications between you and us.
Technical and usage data when you visit our website, such as IP address, device information, browser type, pages viewed and how you interact with the site. This information is generally collected through cookies or similar technologies where applicable and subject to your consent when required by law.
How We Collect Your Data
We collect personal data directly from you when you contact us, request a quote, make a booking, use our services, communicate with us by phone or other channels, or provide feedback.
We may also obtain personal data indirectly where another person arranges a service on your behalf, where your details are provided by an intermediary such as an estate agent or property manager, or where we receive limited contact details from online platforms that you have chosen to use to reach us.
Lawful Basis for Processing
We process your personal data only where we have a lawful basis under data protection law. Depending on the specific activity, we rely on one or more of the following lawful bases:
Contract. We process personal data where it is necessary to enter into a contract with you or to perform a contract, including providing quotations, managing bookings, delivering moving services and handling payments.
Legal obligation. We may process data where we are required to comply with legal or regulatory obligations, such as tax and accounting requirements, record keeping obligations or responding to lawful requests from authorities.
Legitimate interests. We may process data where it is necessary for our legitimate business interests and where your interests and fundamental rights do not override those interests. This includes managing and improving our services, handling enquiries, monitoring service quality, managing disputes or claims, and protecting our business and customers from fraud or misuse.
Consent. In limited situations, we may rely on your consent, for example for certain marketing communications or optional cookies where required. Where processing is based on consent, you have the right to withdraw your consent at any time.
How We Use Your Personal Data
We use your personal data for the following purposes:
To provide quotations, respond to enquiries and assess your service requirements.
To manage bookings, plan and carry out moves, deliveries and related services.
To communicate with you about your enquiries, bookings and any changes or issues.
To issue invoices, process payments and manage accounts, refunds or disputes.
To manage our relationship with you, including requesting feedback and handling complaints.
To maintain internal records for operational, financial and legal purposes.
To improve our services, website and customer experience.
To comply with our legal and regulatory obligations and to establish, exercise or defend legal claims.
Data Retention
We retain personal data only for as long as is necessary for the purposes for which it was collected, including meeting any legal, accounting or reporting requirements.
The exact retention period depends on the type of data and the purpose of processing. In general:
Enquiry and quotation information is kept for a period that allows us to manage follow up, respond to any questions and keep a record of our interactions.
Contract, booking, invoicing and payment records are kept for the period required by tax, accounting and other legal obligations, after which they are securely deleted or anonymised.
Communication records, feedback and complaints are kept for a reasonable period to enable us to address issues, improve our services and manage potential disputes.
Technical and usage data may be kept for a shorter period necessary for security, analysis and website improvement, in line with applicable laws and guidance.
When personal data is no longer required, we will securely delete or anonymise it so that it can no longer be linked to you.
Data Sharing and Processors
We do not sell your personal data. We may share your personal data with carefully selected third parties only where necessary and in accordance with data protection law.
Service providers and processors. We may use third party companies to support our operations, for example providers of payment processing services, customer management systems, cloud storage, accounting and administrative support. These providers act as processors on our behalf and are only permitted to process personal data in accordance with our instructions and for the purposes we specify.
Professional advisers. We may share information with professional advisers such as accountants, auditors, legal advisers or insurance providers where this is necessary for the services they provide to us.
Authorities and legal obligations. We may disclose personal data where required to do so by law or to respond to lawful requests from public authorities, or to establish, exercise or defend legal claims.
In all cases, we take appropriate steps to ensure that any third party receiving personal data protects it in line with applicable laws and this Privacy Policy.
International Transfers
Where our use of processors or service providers involves the transfer of personal data outside the United Kingdom, we will ensure that appropriate safeguards are in place to protect your data, such as adequacy regulations, standard contractual clauses or equivalent measures as required by law.
Security of Your Data
We take reasonable technical and organisational measures to protect your personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure or access. These measures include restricting access to personal data to those who have a business need to know, using secure systems and following appropriate data handling procedures.
However, no method of transmission or storage is completely secure. While we use commercially reasonable efforts to protect your data, we cannot guarantee absolute security.
Your Rights Under Data Protection Law
As a data subject, you have a number of rights in relation to your personal data, subject to certain conditions and exceptions set out in the law. These rights include:
Right of access. You have the right to request confirmation that we process your personal data and to request a copy of that data.
Right to rectification. You have the right to request that inaccurate or incomplete personal data is corrected or updated.
Right to erasure. In certain circumstances, you have the right to request that we delete your personal data.
Right to restriction. You may request that we restrict the processing of your personal data in certain situations.
Right to data portability. Where processing is based on consent or contract and carried out by automated means, you may have the right to receive your personal data in a structured, commonly used and machine readable format and to transmit it to another controller.
Right to object. You have the right to object to processing based on our legitimate interests, including profiling, and to object to direct marketing at any time.
Right to withdraw consent. Where we process your data based on consent, you may withdraw that consent at any time, without affecting the lawfulness of processing before withdrawal.
You also have the right to lodge a complaint with the relevant supervisory authority if you are concerned about how your personal data is being handled.
Children
Our services are not directed at children. We do not knowingly collect personal data relating to children. If we become aware that we have collected such data inadvertently, we will take steps to delete it as soon as reasonably possible.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements or other factors. Any updates will take effect from the date they are published. We encourage you to review this Privacy Policy periodically to stay informed about how we handle your personal data.
