Harringay Man And Van Terms and Conditions
These Terms and Conditions apply to all bookings made with Harringay Man And Van and set out the basis on which our moving and transport services are provided. By requesting a quote, confirming a booking, or allowing our team to begin work, the customer agrees to these terms. The purpose of this document is to explain our service standards, payment arrangements, cancellation rules, liability limits, and obligations relating to waste handling and lawful disposal. It is important that customers read these terms carefully before booking any man and van service so expectations are clear from the outset.
In these terms, references to “we”, “us”, and “our” mean Harringay Man And Van, and references to “you” or “the customer” mean the person or business making the booking. These terms apply to domestic and commercial jobs, including removals, collection and delivery, item transport, loading and unloading, and associated services where agreed in writing or verbally. Any special arrangements, such as parking restrictions, access difficulties, waiting time, or multi-drop work, should be disclosed in advance so that the service can be arranged fairly and efficiently.
A booking is only confirmed once we have accepted the request, agreed the service details, and provided confirmation by message, email, or other written method. The customer must ensure that all booking information is accurate, including collection and delivery addresses, item descriptions, access conditions, floor levels, and any need for extra helpers or special handling. Where a Harringay van hire booking is based on incomplete or incorrect information, we may revise the quoted price, change the service plan, or decline the job if it cannot be completed safely or within the agreed terms.
We reserve the right to refuse or cancel a booking where the job requested is unlawful, unsafe, outside our capacity, or materially different from the description originally provided. If the customer wishes to change the date, time, vehicle size, or scope of work, we will make reasonable efforts to accommodate the request, but changes remain subject to availability and may affect pricing. Any quotation given before final booking is an estimate unless expressly stated as fixed. Quotations are usually based on the information supplied at the time and may change if the actual service differs from that information.
Payments must be made in accordance with the price and method agreed at booking. Unless otherwise stated, payment is due on completion of the service and before the vehicle is unloaded, or at such time as we specify in advance. We may accept card payment, bank transfer, cash, or another agreed method, but we are not obliged to provide every payment option for every job. If a deposit is required, the booking may not be secured until that deposit has been received. Any deposit paid may be non-refundable where a cancellation fee applies under these terms.
Late payment, failed payment, or chargeback of a valid invoice may result in additional administration charges and recovery action. The customer is responsible for ensuring that the payment method used is authorised, valid, and able to cover the full amount due. If waiting time, extra labour, congestion, parking penalties, tolls, or additional services are incurred during the job, these may be added to the final price where they were not already included in the original quote. For larger or more complex man and van hire services, interim payment milestones may be agreed in writing.
Cancellations by the customer must be made as soon as possible. If cancellation occurs more than 48 hours before the scheduled arrival time, any prepaid deposit may be retained only to the extent necessary to cover reasonable administration or reservation costs, unless we agree otherwise. If cancellation occurs within 48 hours of the booking, or if the team arrives and cannot complete the work because the customer is unavailable or unprepared, a cancellation or minimum call-out charge may apply. For same-day jobs, cancellation charges may be higher due to lost scheduling opportunity.
We may cancel or postpone a booking if we are unable to attend due to illness, vehicle breakdown, extreme weather, traffic disruption, safety concerns, or circumstances beyond our reasonable control. In such cases, we will use reasonable efforts to offer a new time or date. Our liability for cancellation will be limited to refunding any amount paid for the affected booking, where appropriate. We are not responsible for indirect losses arising from a cancelled or delayed moving service, including loss of earnings, missed appointments, or consequential costs, unless required by law.
If the customer is late or cannot provide access at the scheduled time, we may need to charge waiting time or rebooking fees. The customer must ensure that lifts, stairways, entrances, parking spaces, keys, and access routes are available as needed. We do not guarantee completion of a job where the customer has not made proper arrangements for access or where the property conditions make the service unsafe or impracticable. Any UK removals terms stated here should be read together with the specific booking confirmation and any written amendments agreed before work begins.
Liability for loss or damage is limited to what is reasonable and lawful under UK consumer and contract law. We will exercise reasonable care and skill in carrying out our services, but the customer accepts that moving goods involves risk, especially where items are fragile, poorly packed, already damaged, or unsuitable for transport. We are not liable for pre-existing defects, ordinary wear and tear, or damage caused by inadequate packaging, improper lifting by the customer, concealed weakness, or insecure loading requested by the customer against our advice.
Where we are responsible for proven damage caused by our negligence, our liability will normally be limited to the lower of the repair cost, replacement value, or the insured limit applicable to the item or job, subject to evidence being provided. The customer must inspect goods and report any visible damage or missing items promptly, and in any event within a reasonable time after completion of the service. Claims should be supported by photographs, proof of ownership or value, and a clear description of the issue. No claim will be accepted for speculative, unsupported, or delayed allegations where the cause cannot be verified.
We are not responsible for loss or damage arising from events outside our control, including but not limited to fire, flood, accident, theft by third parties, road closures, civil disturbance, severe weather, or acts of public authorities. Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud, or any other liability that cannot legally be excluded. Where items are especially valuable, rare, sentimental, or irreplaceable, the customer is responsible for declaring them in advance and arranging suitable protection or insurance. A van and man service does not automatically include specialist insurance for every high-value item.
Customers must ensure that items handed over for transport are lawful to move and do not contain prohibited, hazardous, or regulated contents unless this has been agreed in advance and handled in compliance with applicable law. We do not carry illegal goods, dangerous substances, live animals, or items that require special licensing unless explicitly agreed and legally permitted. If we discover that a booking involves unsafe or unlawful contents, we may stop the service immediately without refund and notify the appropriate authorities where required. The customer remains responsible for declaring the nature of all goods before the job begins.
Waste regulations are taken seriously. Where the service includes disposal, clearance, or removal of unwanted items, the customer must tell us in advance whether goods are for reuse, recycling, donation, landfill, or classified as waste. Under UK waste law, waste must be transferred only to authorised facilities or suitable recipients, and appropriate care must be taken to prevent fly-tipping or unlawful disposal. We will not accept responsibility for waste presented without accurate description, particularly electrical items, batteries, mattresses, paint, chemicals, oils, plasterboard, fridges, or other controlled waste unless this has been agreed and handled properly.
For any waste collection or clearance work, the customer acknowledges that ownership of waste transfers only in accordance with the agreed service and applicable law. The customer must not ask us to dump, burn, or abandon waste, and we reserve the right to refuse any instruction that appears unlawful. Any waste carrier duties, transfer notes, or documentation required by law will be completed as necessary. Where waste is mixed, contaminated, or misdescribed, additional charges may apply or the job may be refused. These moving service terms are intended to support responsible and lawful handling of all items and materials.
The customer must be ready for loading at the agreed time and must make sure that items are adequately packed unless we have agreed to pack them as part of the service. Fragile goods, loose contents, glass, electronics, and furniture with removable parts should be protected by suitable materials. We may refuse to move items that appear unsafe to handle, likely to cause damage to property, or likely to endanger our staff. If assistance is requested for disassembly, reassembly, lifting, or rearrangement, this should be stated in advance so that sufficient time and labour can be arranged. Additional tasks may be charged separately.
We may use subcontractors or additional crew members where necessary to complete the service efficiently. Any person acting on our behalf will be subject to standards consistent with these terms, though the customer understands that different vehicle types, crew sizes, and methods may be used depending on operational needs. If the customer requests that a move be carried out in stages, or if a job is split across multiple journeys, the agreed price may change to reflect the extra time, fuel, and labour involved. A Harringay removals booking is therefore always dependent on the actual work required on the day.
Either party may terminate the booking if the other materially breaches these terms. If the customer behaves abusively, refuses reasonable safety instructions, provides false information, or obstructs the team, we may suspend or end the service immediately and charge for work already completed. Any waiver or failure by us to enforce a term on one occasion does not mean the term is waived permanently. If any part of these terms is found unenforceable, the remaining provisions will continue in full force so far as permitted by law.
The customer confirms that they have authority to arrange the service for the goods and premises involved and that they will indemnify us against claims arising from false instructions, unauthorised bookings, or unlawful items supplied by the customer. Any instructions given by a representative, tenant, employee, or family member will be treated as authorised unless we are told otherwise before the booking starts. We may record job notes, route information, and service details for operational, accounting, and legal purposes. Personal data will be handled in accordance with applicable data protection law and used only for legitimate business purposes connected with the service.
Governing law and jurisdiction for these Terms and Conditions shall be the laws of England and Wales. Any dispute, claim, or matter arising from or connected with the service, quotation, booking, or payment shall be subject to the exclusive jurisdiction of the courts of England and Wales, unless mandatory consumer law provides otherwise. These terms constitute the entire agreement between the parties in relation to the booked service, except where varied in writing. By proceeding with a booking, the customer acknowledges that they have read, understood, and agreed to these conditions governing the Harringay Man And Van service.