Privacy Policy - Harringay Man And Van

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This Privacy Policy explains how Harringay Man And Van collects, uses, stores, shares, and protects personal data. It applies to all Harringay Man And Van customers in the area, including individuals who request quotes, make bookings, receive moving services, or otherwise interact with us in connection with our removals and transport services.

We are committed to handling personal data in a lawful, fair, and transparent way in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

Harringay Man And Van provides man and van, removals, delivery, and related logistics services. In the course of delivering these services, we may process personal data about customers, prospective customers, property occupants, and other individuals relevant to a booking.

For the purposes of data protection law, we are the data controller for the personal data described in this policy. This means we determine why and how your personal data is processed.

2. Personal Data We Collect

We only collect personal data that is necessary for operating our services, managing our business, and meeting legal obligations. Depending on your interaction with us, we may collect the following categories of data:

Identity data such as your name and, where needed, the names of other individuals involved in the move.
Contact data such as phone number, email address, and service address.
Booking and service data such as move dates, property access details, item descriptions, special handling requirements, and service notes.
Payment data such as transaction details, billing information, and payment status. We do not usually store full card details if payments are processed by secure payment providers.
Communication data such as emails, messages, call notes, complaints, and feedback.
Technical data where applicable, such as basic device or usage information obtained through digital communication tools.
Legal and compliance data such as records required for tax, accounting, insurance, or dispute resolution purposes.

We generally do not intend to collect special category data. However, such data may be incidentally provided by you in communications, for example if you share access or mobility needs. If this happens, we will only process it where we have a lawful basis and appropriate safeguards.

3. How We Use Your Personal Data

We use personal data for specific and legitimate purposes connected to our services. These include:

Responding to enquiries and providing quotations.
Managing bookings and scheduling services.
Carrying out removal, delivery, packing, loading, unloading, and related tasks.
Communicating with you about service updates, access arrangements, or changes to bookings.
Processing payments, issuing invoices, and maintaining accounting records.
Handling complaints, claims, and customer service issues.
Meeting legal, tax, insurance, and regulatory obligations.
Protecting our business, customers, staff, and property from fraud, misuse, or security risks.
Improving our services, internal operations, and customer experience.

We will only use your personal data for the purposes for which it was collected, unless we reasonably believe another compatible purpose applies or we are required by law to do otherwise.

4. Lawful Basis for Processing

Under data protection law, we must have a lawful basis for each type of processing. We rely on the following lawful bases:

Contract

We process personal data where it is necessary to enter into or perform a contract with you. This includes providing quotes at your request, arranging your move, and delivering the services you have booked.

Legal Obligation

We may process personal data where needed to comply with legal obligations, including accounting, tax, insurance, and record-keeping requirements.

Legitimate Interests

We may process personal data for our legitimate business interests, provided your rights and freedoms do not override those interests. This may include service administration, fraud prevention, business record management, customer support, and quality improvement.

Consent

In limited situations, we may ask for your consent, for example where processing is not covered by another lawful basis. If we rely on consent, you may withdraw it at any time.

5. Sharing Your Data and Processors

We may share your personal data with trusted third parties where necessary for our operations. These parties act as processors or independent controllers depending on the service they provide.

Our processors may include:

Payment service providers who handle secure card or electronic payments.
Accounting and bookkeeping providers who support financial administration and tax compliance.
Email, phone, and messaging service providers who help us communicate with customers.
IT and cloud storage providers who store or manage business records securely.
Insurance providers and claims handlers where a claim or incident requires review.
Professional advisers such as lawyers, accountants, or auditors where necessary.

We only share personal data on a need-to-know basis and require processors to handle data securely and in accordance with data protection law. We do not sell your personal data.

We may also disclose data where required by law, court order, or a lawful request from a public authority.

6. International Transfers

Where any processor stores or accesses personal data outside the United Kingdom, we will ensure appropriate safeguards are in place. These may include adequacy regulations, standard contractual clauses, or equivalent protections required by law.

7. Data Retention

We keep personal data only for as long as necessary for the purpose it was collected and to satisfy legal, accounting, and operational requirements. Retention periods depend on the type of data and the purpose of processing.

Quote and enquiry records are usually kept for a limited period in case you return with follow-up questions or future booking requests.
Booking, service, and payment records are generally retained for the duration needed to complete the service and for reasonable administrative or legal follow-up.
Financial and tax records are retained for the period required by applicable law.
Complaints, claims, and dispute records may be kept for longer where necessary to defend legal claims or comply with insurance requirements.

When personal data is no longer required, we will delete, anonymise, or securely archive it in line with our retention practices.

8. Data Security

We use appropriate technical and organisational measures to protect personal data against loss, misuse, unauthorised access, alteration, or disclosure. These measures may include access controls, secure storage, password protection, staff confidentiality expectations, and restricted data sharing.

While we take reasonable steps to protect your information, no system can be guaranteed as completely secure. If we become aware of a personal data breach that is likely to result in a risk to your rights and freedoms, we will act in accordance with legal requirements.

9. Your Rights

Under data protection law, you have a number of rights regarding your personal data. Subject to legal limitations, these include:

The right of access - to request a copy of the personal data we hold about you.
The right to rectification - to ask us to correct inaccurate or incomplete data.
The right to erasure - to ask us to delete your data in certain circumstances.
The right to restriction - to ask us to limit processing in certain situations.
The right to data portability - to receive certain data in a structured, commonly used format, where applicable.
The right to object - to object to processing based on legitimate interests or direct marketing, where applicable.
The right to withdraw consent - where processing is based on consent, you may withdraw it at any time.

If you exercise any of these rights, we may need to verify your identity before responding. We will respond within the timeframes required by law unless an exemption applies.

10. Children’s Data

Our services are generally intended for adults. We do not knowingly collect personal data from children unless it is necessary in the context of a household move or service arrangement and is provided by an adult customer or authorised representative.

11. Marketing

We do not use personal data in ways that are incompatible with the purposes described in this policy. If we ever send marketing communications, we will do so only where permitted by law and you will have the opportunity to opt out.

12. Complaints

If you have concerns about how we handle personal data, you have the right to raise a complaint with the relevant data protection authority. You may also contact us directly so that we can review and address your concerns promptly.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal obligations, or data processing practices. Any updated version will apply from the date it is published or otherwise communicated.

14. Summary of Key Points

In summary, Harringay Man And Van collects only the personal data needed to provide moving and transport services, manage bookings, and meet legal obligations. We process data on lawful bases including contract, legal obligation, legitimate interests, and consent where required. We keep data only for as long as necessary, share it only with trusted processors and legal recipients where appropriate, and respect your rights under data protection law.

This Privacy Policy applies to all Harringay Man And Van customers in area.